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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Steve Norris

August 7, 2025

5  out of  5
rating by Steve Norris
"Outstanding and quick customer service. State Farm IS there!"
We responded:
"Thank you so much, Steve, for this wonderful review of our team. We ARE there for you, and we appreciate your entrusting your business with us!"
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Dana Walker

August 1, 2025

5  out of  5
rating by Dana Walker
"I have been with Chuck and team for approximately 15 years. I have found everyone in their office to be personable, attentive, and knowledgeable in answering all of my questions and inquiries. They are also prompt at returning calls when a message has been left for them. Yes, I would recommend them fory insurance needs!"
We responded:
"Dana, thank you so much for taking the time to write such a glowing review. We so appreciate your business and the chance to serve you. We are great partners together!"
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Hannah Johnson

July 30, 2025

5  out of  5
rating by Hannah Johnson
"I’ve been calling around town gathering insurance quotes, and State Farm stood out among the rest! I talked to Art, who was friendly, helpful, kind, and informative. I was able to ask all of my questions and get honest feedback about my rates. Would highly recommend State Farm for their customer support. Thanks for your help Art!"
We responded:
"Hannah, thank you so much for taking the time to share your positive experience publicly --- and for shouting out your work with Art, in particular! We are so grateful for the chance to serve you, and we are here for anything that you might need!"
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wendy nguyen

July 29, 2025

5  out of  5
rating by wendy nguyen
"I had the best experience with Art at State Farm Insurance! He was incredibly knowledgeable and efficient. He got everything done so quickly and even had my insurance card ready in no time, which allowed me to pick up my car the same day. I truly appreciate his professionalism and outstanding service!"
We responded:
"Wendy, thank you so much for taking the time to share about your positive experience with our team -- and with Art, in particular! We are grateful for the chance to serve you -- and hope you are enjoying your new ride!"
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pavel astraukh

July 23, 2025

5  out of  5
rating by pavel astraukh
"Chuck was fast, responsive and helpful to us. He figured out that we don't need full home owners insurance and need only interior coverage because our HOA covers exterior, while others were trying to sell us much more expensive options that we didn't really need. Definitely recommend his services."
We responded:
"Pavel, thank you so much for taking the time to share your positive experience with our team! We are so glad that we have been able to serve you well!"
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Doug Howell

July 22, 2025

5  out of  5
rating by Doug Howell
"Art did an awesome job helping me set up my new home & auto policy. 10/10 would recommend!"
We responded:
"Doug, thank you for taking the time to shout out your great experience with our team - and with Art, in particular. We sure appreciate you!"
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Chris Arevalo

July 19, 2025

5  out of  5
rating by Chris Arevalo
"I mostly knew what I needed, but they were super helpful in answering my questions and making sure everything was set."
We responded:
"Chris, thank you for taking the time to share about your positive experience with our team. We are grateful for the chance to serve you!"
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Dexin Zhu

July 18, 2025

5  out of  5
rating by Dexin Zhu
"Such a smooth experience setting up our condo insurance with Art! He answered all of our questions promptly. He was very flexible by giving us a range of quotes since we are so undecisive. He also gave us honest tips on filing insurance claims. Overall he has been super helpful and patient and professional. Thank you for making this easy for us Art!"
We responded:
"Dexin, thank you so much for taking the time to share about your great experience with our team -- and with Art, in particular! We are very grateful to get the chance to serve you."
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Laurie Marczak

July 16, 2025

5  out of  5
rating by Laurie Marczak
"Always quick to respond and very helpful! I had lots of questions about adding teenagers to our car insurance and Art was very patient and clear with his explanations. Have been with this office for years now (also have our home insurance through them) and have always felt well taken care of."
We responded:
"Laurie, thank you so much for your very kind review of your experience with our team -- and with Art, in particular. We really appreciate the chance to serve your family!"
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Jordan Gorkos

July 15, 2025

5  out of  5
rating by Jordan Gorkos
"Maria was extremely helpful. I needed help for a move between Nevada and Seattle and she went above and beyond! Thank you Maria!"
We responded:
"Jordan, thank you so much for sharing your great review of our team -- and of Maria, in particular! We are grateful for the chance to serve you....welcome to Seattle!!! "
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Araceli Suarez

July 9, 2025

5  out of  5
rating by Araceli Suarez
"We decided to explore other options for our new home. To our surprise, we found that we could save a significant amount by switching over and bundling our home and car insurance. Chuck’s colleague TJ was very knowledgeable, quick and helpful."
We responded:
"Araceli, thank you for the kind words! We are thrilled for the opportunity to serve your insurance needs! "
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Emily Kopca

July 8, 2025

5  out of  5
rating by Emily Kopca
"Nicest people. They take care of my personal and business insurance. Saved me a bunch of money:)"
We responded:
"Emily!!! Thank you for sharing your positive experience with our team. We are so grateful to have the chance to serve you! "
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Baolin Wu

July 7, 2025

5  out of  5
rating by Baolin Wu
"Very pleasant experience, detailed explanations, very responsive in replying messages. The price is also good."
We responded:
"Baolin, thank you for sharing your positive experience with our team. We are grateful for the chance to serve you!"
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Sourabh S Shenoy

July 7, 2025

1  out of  5
rating by Sourabh S Shenoy
"I can canceled earthquake policy on property more than a year ago and they are not returning my money ($800) despite reaching out constantly. They claim to be mailing out checks but I haven’t received one. They absolutely refuse to refund it as a credit towards future payments or let me physically pick up the check. Tried of waiting for MY money. Also my initial rates with them were low but they keep increasing premiums every year (despite no claims)"
We responded:
"We are terribly sorry for your experience with State Farm! Our local team has worked diligently to resolve this issue and are still working hard to resolve this issue to your satisfaction. Your recent communication with the team at our local office will continue with another check in today on the resolution. Your negative experience is troubling and we are aiming toward full resolution of this matter. "
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Jamaal Muwwakkil

July 3, 2025

5  out of  5
rating by Jamaal Muwwakkil
"I spoke with Art who was knowledgeable and conscientious. He anticipated questions and needs I had, and found a way to make numbers make sense. Great experience."
We responded:
"Jamaal, thank you so much for your kind review of our team, after working with Art. We are grateful for you!"
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Angie T

July 1, 2025

5  out of  5
rating by Angie T
"I've been with Chuck McFarland State Farm for about a decade and they've always been super consistent and helpful. I left a message about updating my policy and Art called me back within 20 minutes! He was very friendly and I got all my questions answered. My policy rates have never jumped a crazy amount. Definitely recommend for their professionalism and reliability."
We responded:
"Angie, what a lovely review to read! Thank you so much for publicly sharing your excellent experience with our team -- and with Art, in particular. We are grateful for the chance to serve you!"
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Galit Swissa

July 1, 2025

5  out of  5
rating by Galit Swissa
"They have great customer service! Tj was so helpful and quick!"
We responded:
"Galit, thank you so much for sharing your public vote of confidence in our team -- and in TJ, in particular. We appreciate you!"
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Curtis Colbert

June 27, 2025

5  out of  5
rating by Curtis Colbert
"Very pleasant and easy to speak with, answered all my questions and promptly replied back with answers. Thank you for helping make a cross country move a little less stressful."
We responded:
"Curtis, thank you for taking the time to share your positive experience with our team. We are so grateful to be working with you, and of course, want to welcome you to the community! We are here when you need us!"
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Ash Aarrestad

June 23, 2025

5  out of  5
rating by Ash Aarrestad
"Great customer service, every time. They're always quick to respond and there is always someone available to help answer questions."
We responded:
"Ash, THANK YOU for taking the time to share about your positive experience with our team. We so appreciate the opportunity to partner with you!"
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Jennifer Lueck

June 21, 2025

5  out of  5
rating by Jennifer Lueck
"Love this office and staff. I have been use this agency for years. No matter the agent they are always super helpful and prompt with responses. Thank you TJ for your help."
We responded:
"Jennifer, thank you so much for sharing your positive experience with our team. We are grateful to have had the chance to partner with you over the last number of years, and so appreciate you spreading the good word about us!"
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Brett Hummell

June 19, 2025

5  out of  5
rating by Brett Hummell
"Had to move from across the county and set up a few insurance policies in a new city. Chuck was super friendly and helpful. Was able to get everything situated very quickly and easily right then and there with my first call, allowing me enough time to send in my documents before the end of the day to my apartment. Would definitely recommend!"
We responded:
"Brett, thank you for the very kind review! We are so grateful for the chance to partner with you. And, welcome to Seattle!"
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carolyn grane

June 10, 2025

5  out of  5
rating by carolyn grane
"Maria has been great to work with. She is pleasant, quick to respond and makes sure our questions are answered and needs are met. We've switched insurance recently and have been so happy with our experience with Chuck's office. Very glad to have made the change!"
We responded:
"Carolyn, thank you SO much for taking the time to share about your positive experience with our team, and with Maria in particular. We are so grateful for the opportunity to serve you --- and always love connecting with you!"
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Jie Deng

June 10, 2025

5  out of  5
rating by Jie Deng
"Absolutely amazing experience! Art made the whole process of setting up insurance smooth and stress-free. Super responsive, knowledgeable, and genuinely helpful. Highly recommend!"
We responded:
"Jie, thank you for taking the time to recognize Art’s great work! Our team appreciates the opportunity to serve you. "
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alexis phillips

June 10, 2025

5  out of  5
rating by alexis phillips
"This is a great team who have provided excellent service to my family for years."
We responded:
"Alexis! Thank you for taking the time to share your positive experience with our team. We are so grateful for you and your family, and the opportunity to continue to serve you!!!"
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Lori Davis

June 5, 2025

5  out of  5
rating by Lori Davis
"Very friendly, knowledgeable and fast response on the part of Maria when I called State Farm today. She was able to take care of updating details and getting me the documents I needed right away. Excellent service!!"
We responded:
"Lori, thank you so much for taking the time to share about your great experience working with our team -- and particularly, with Maria. We so appreciate the opportunity to serve you!"